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Frequently Asked Questions
Once your order ships, you'll receive a confirmation email with a tracking number included. Please allow 2–3 business days for tracking information to update after dispatch.
If you're not satisfied with your purchase, you may return the product. Please contact Customer Support first to register your return — returns without prior approval cannot be accepted. Processing takes up to 14 business days after we receive the item. See the full Terms of Service for details.
You can cancel your subscription at any time by emailing [email protected]. To avoid your next charge, please cancel at least 24 hours before your next rebill date.
Orders are generally shipped within 2 business days of being placed. Delivery times vary by destination. International orders may take longer and may be subject to customs duties.
Lunavelle is a wellness product. If you have an existing medical condition, are taking prescription medication, are pregnant or nursing, or have skin sensitivities, consult a qualified healthcare provider before use. See our full Health & Product Disclaimer for more information.